Refund and Returns Policy

Product Return Policy

At www.voltlink.eu, we are committed to ensuring customer satisfaction with every purchase. In accordance with Lithuanian law, we offer a flexible and customer-friendly return policy.

Eligibility for Returns

Return Period: You can return most products within 14 days of receiving them, no questions asked. This complies with the EU directive on consumer rights, allowing you to assess and, if necessary, return the product.
Condition of Returned Items: Products must be returned in their original packaging, unused, and in the same condition as received. Items that are damaged, missing parts, or show signs of use may be subject to a reduced refund amount or may not be accepted for return.
Non-Returnable Items: Certain products, such as custom orders, perishable goods, or items marked as non-returnable, cannot be returned. We will clearly indicate such items on the product page.

How to Return an Item

Contact Us: Before returning a product, please contact our customer service team at info@voltlink.eu to initiate the return process.
Shipping: You are responsible for the cost of return shipping unless the item was damaged or incorrect. For your convenience, we can provide a prepaid shipping label and deduct the return shipping cost from your refund.
Packaging: Securely pack the item to avoid damage during return transit. We recommend using the original packaging if possible.

Refunds

Processing: Once we receive your return, our team will inspect the item and process your refund within 14 days. Refunds will be issued to your original payment method.
Restocking Fees: In some cases, a restocking fee may apply. This will be communicated to you during the return process.

Exchanges

If you wish to exchange an item for a different size, color, or model, please contact us. We will assist you in arranging an exchange, subject to product availability.

Return Exceptions

Damaged or Defective Items: If you receive a damaged or defective item, please notify us immediately. We will arrange for a replacement or a full refund, including any shipping costs.
Late or Missing Refunds: If you haven’t received your refund after 14 days, please check with your bank or credit card company. If you still have issues, contact us for further assistance.